Shipping & Returns Policy
At Mufasa Man, we believe your grooming essentials should arrive as bold and ready as you are. Here’s everything you need to know about how we ship and handle returns.
🚚 Shipping Policy
1. Delivery Timeframes:
We aim to dispatch all orders within 1–2 business days. Once shipped, your order will typically arrive within:
Metro cities: 2–4 business days
Non-metro areas: 4–7 business days
Delivery timelines may vary slightly based on location and external conditions.
2. Shipping Charges:
Free shipping on all prepaid orders.
A nominal fee may apply for Cash on Delivery (COD) orders.
3. Order Tracking:
Once your order is dispatched, you’ll receive a tracking link via SMS or email. You can also track your order through the "Track Order" section on our website.
🔁 Returns & Exchanges
We want you to love what you ordered. If not, we’re here to fix that.
1. Return Eligibility:
Products can be returned within 7 days of delivery.
Items must be unused, unopened, and in original packaging.
Fragrances, grooming products, or consumables cannot be returned once opened for hygiene and safety reasons.
2. How to Initiate a Return:
Email us at care@mufasaman.com with your order number and reason for return.
Our team will respond within 24–48 hours and guide you through the process.
3. Refunds:
Once your return is approved and received, refunds will be processed to your original payment method within 7–10 business days.
In case of COD orders, we will initiate a bank transfer or issue a store credit.
4. Exchanges:
Want to exchange a product? Just write to us—we'll handle it like pros.
⚠️ Important Notes
Mufasa Man reserves the right to reject returns that do not meet our return criteria.
Damaged or incorrect products must be reported within 48 hours of delivery with photos.
Refunds for shipping charges (if any) are non-refundable unless the return is due to our error.
Need Help?
Reach out to us at care@mufasaman.com or call us at +91-9910567613. We’re always here to make your experience roar-worthy.