Delivery Timeframes

We aim to dispatch all orders within 1–2 business days. Once shipped, your order will typically arrive within:

• Metro cities: 2–4 business days
• Non-metro areas: 4–7 business days

Please Note

Delivery timelines may be affected by public holidays, natural events, or other unforeseen circumstances beyond our control.

Shipping Charges

We offer free shipping on all prepaid and cash-on-delivery (COD) orders.

Order Tracking

Once your order is dispatched, you’ll receive a tracking link via SMS or email. You can also track your order through the "Track Order" section on our website.

Returns & Exchanges

At Mufasa Man, we are committed to delivering a premium grooming experience. Due to the nature of our products and in compliance with industry hygiene standards, we maintain a strict no-return or exchange policy.

Return Eligibility

Returns will only be considered under the following exceptional circumstances:

The product was received in a damaged or defective condition due to transit or logistical issues.

Please Note

Fragrances and personal care products are non-returnable once opened or used, as per standard health, hygiene, and safety regulations.

Requests for return or replacement will not be accepted for reasons such as personal dislike of fragrance, change of mind, or incorrect order placement by the customer.

How to Report Transit Damage

If your order arrives damaged, you must notify us within 48 hours of delivery by emailing care@mufasaman.com with the following:

• Your order number
• A detailed description of the issue
• Clear, unedited photographs of the outer packaging and the damaged item

Our team will review the claim and respond within 24–48 business hours. If approved, a replacement may be issued at our discretion.

We appreciate your understanding and cooperation in maintaining product integrity and hygiene standards.

Refund Policy

When Are Refunds Applicable?

Refunds are only processed under the following limited conditions:

If the product received is damaged or defective due to shipping or handling, and the issue is reported within 48 hours of delivery.

Please Note

Refunds will not be issued for reasons such as:

• Change of mind
• Personal preferences related to fragrance or texture
• Wrong product ordered by customer
• Minor packaging variations that do not impact product performance

Eligibility Criteria for Refund

To qualify for a refund due to product damage in transit, the following steps must be followed:

Email care@mufasaman.com within 48 hours of receiving your order.

Include the following in your email:

• Your order number
• A detailed description of the issue
• Unedited photographs of the damaged item and outer packaging

Once your claim is verified, our team will process a refund or issue a replacement at our discretion. Refunds, if applicable, will be initiated to the original mode of payment and may take 5–7 business days to reflect in your account.

Non-Refundable Products

• Opened or used items
• Products returned without prior approval
• Orders reported after the 48-hour window

Need Help?

For support or inquiries, contact us at care@mufasaman.com or call +91-9910567613. We're here to help.